RETURNS AND CANCELLATIONS
Our 30-Day “Make It Right” Guarantee
At FieryTees, your satisfaction is our priority. If you’re not completely thrilled with your purchase, let us know within 30 days of receiving your order, and we’ll work together to make it right. For any quality concerns, please send us clear photos of the product on a flat, well-lit surface. This will help us quickly resolve the issue, ensuring you have a seamless experience with our products.
- Return shipping costs may apply for non-quality-related returns.
- Refunds or exchanges are subject to item condition.
Cancellations and Amendments
Since our products are made to order just for you, you can cancel or amend your order anytime before it goes into production. For Rush shipping, this could be as soon as two hours, or 12 hours for standard shipping. Once the order is in production, cancellation may not be possible without a charge. You can check your order status, edit the shipping address, or cancel by visiting this link and entering your order confirmation number. Changes can be made from the links in your confirmation email before production begins. We are unable to cancel any order that has begun the shipping process. Only orders in the status of Processing may be cancelled.
Fulfillment Guarantee
We take pride in our efficient order fulfillment process. Fulfillment time refers to the period required to produce and prepare your order for shipment, separate from delivery time. You’ll receive an email notification once your order has shipped. We’re committed to ensuring timely production while maintaining the highest quality. If there are any delays or issues, we’ll promptly inform you and work to resolve them swiftly. Rest assured, your satisfaction is our priority from the moment you place your order until it arrives at your door.
Damaged/Quality Issues
To ensure the quickest resolution, please provide a clear photograph of the item showing the defect or damage, ideally on a flat surface with the tag and issue clearly visible. This helps us address your concern promptly and allows us to prevent similar issues in future production. Your feedback is crucial in maintaining our quality standards and ensuring your satisfaction.
Gift Returns/Exchanges
Gift-giving can be an art, and we understand it might not always go as planned. If you’ve purchased or received a Spring product as a gift and need to return it, our standard return policies will apply. We’re here to help make the process as smooth as possible.
Refunds
PayPal: Refunds processed through PayPal will appear in your PayPal account within 24 business hours. Please remember to transfer the refunded amount back to your bank account from PayPal.
Credit/Debit Card: Refunds to credit or debit cards typically take three to five business days to reflect in your bank account.
Prepaid Card: Unfortunately, refunds cannot be processed to prepaid cards. Please contact us if you need assistance with an alternative refund method.
Order Statuses
Your order status page updates in real time as the status of the shipment changes. Possible statuses include:
Confirmed – Order has been successfully submitted and sent to our warehouse for processing.
On its way – Order has been fulfilled or partially fulfilled and the shipment is in transit.
Out for delivery – Shipment has arrived in your area and will be delivered to your soon.
Delivered – The customer received their shipment.
Attempted delivery – The carrier attempted to deliver the shipment to the destination address but was unsuccessful.
Where is the Rest of My Order?
If you’ve ordered multiple products, it’s possible that your items are being fulfilled from different locations. This means your order may arrive in separate shipments.
To keep track of your deliveries, please check your email for shipment notifications. Each email will list the items that have been shipped. If something is missing from a delivered package, first confirm whether that item was marked as shipped in the email. If it was and you didn’t receive it, please contact us.
If an item isn’t marked as shipped, we recommend waiting for the next shipment confirmation email. Rest assured, your remaining items should be on their way soon. If you have any concerns or need further assistance, feel free to reach out to us. We’re here to help ensure you receive your complete order.
